The COVID-19 pandemic has brought rapid changes to the workers’ comp industry, meaning companies across the field have had to develop timely responses under less-than-ideal circumstances. In a new article for Risk & Insurance Magazine, Mike Cirillo, myMatrixx President, spoke extensively on how solid data analytics, a consultative clinical approach and an unwavering commitment to service should form the foundation for any COVID-19 strategy. Cirillo says that while there have been many changes to put in place, the pandemic has primarily served to accelerate the innovations myMatrixx was already starting to put into place.
Like other businesses, workers’ comp PBMs have had to quickly redirect their workforce, implement a broader telemedicine platform and adapt to new clinical guidelines. Throughout the piece, Cirillo repeatedly emphasizes how the myMatrixx team, from account executives to clinical pharmacists, have been able to transition into this new environment without missing a beat. With an uncertain future and so many new developments still to come, Cirillo says that more than anything, a continued dedication to exceptional service and clinical innovation will keep myMatrixx positioned to help clients.